The HdE Helpdesk is your primary point of contact for IT-related issues or questions.

Many questions are already answered on our websites:

• In our guides you can find essential configurations.
• For more specific issues please consult our FAQ.
• If you can't find a solution you can send us a message (Request)
• If you got questions regarding procurement of hardware/software, please consult your masteruser. Master users are responsible, among other things, for coordinating procurement between the respective working group and HdE-IT

For topics that we do not cover ourselves, you can also contact the relevant organisations directly:

Service	Contact
Email/Mailinglists	RRZ ServiceLine
DKRZ HPC Levante	DKRZ Beratung
Telefon	telefondienste"AT"rrz.uni-hamburg.de

We can't support more than basic level issues with Macs.